Privacy Policy

1. Who we are and what this covers

ATL Luxury Jewelry, doing business as ATL Luxury Jewelers (“we,” “us,” “our”), operates www.atlluxuryjewelry.com and a retail store at 1905 Scenic Hwy N, Ste 230, Snellville, GA 30078.

This Privacy Policy explains what personal information we collect, why, who we share it with, how long we keep it, and the choices and rights you have. It applies to our website, our email communications, purchases and appointments made through the site, and personal information we collect in the store in connection with an online order, repair, or appointment.

We sell and ship only within the United States. If you access the site from outside the U.S., your information will be processed in the U.S.

2. Notice at collection — what we collect and why

We do not intentionally collect Social Security numbers, driver’s license numbers, financial account numbers, precise geolocation, biometric information, health information, or information about race, religion, sexual orientation, union membership, or immigration status. Please do not send us that kind of information. If you volunteer something sensitive in a free-text message (for example, mentioning a health condition or a relationship detail while describing a custom piece), we use it only to answer you.

We do not knowingly collect personal information from children under 13. See §10.

3. Cookies and similar technologies

We do not load the Meta Pixel, and no Meta cookies are set, unless you affirmatively accept marketing cookies in the banner. If you decline, the pixel is never loaded. You can change your choice at any time via the Cookie Preferences control. We are working to support the Global Privacy Control browser signal.

Session recording. We use Microsoft Clarity to understand how visitors use this site. Clarity records a reconstruction of your visit — the pages you view, where you move and click, and how far you scroll. Anything you type into a form field is masked and never reaches Clarity. Clarity runs for every visitor, but it sets no cookies unless you accept cookies in our banner — if you decline, it still helps us find broken pages, but nothing is stored on your device and nothing links one visit to another. We use this only to find and fix problems with the site.

Most browsers let you block or delete cookies. Blocking strictly necessary cookies will break sign-in and the cart.

4. How we use personal information

• Provide the site, your account, the cart, and the wishlist
• Process, fulfill, ship, and support orders, including returns, exchanges, and warranty claims
• Take payment and prevent, detect, and investigate fraud and abuse
• Schedule and confirm appointments; respond to inquiries; quote and produce custom work
• Perform repairs and appraisals and keep the associated records
• Send transactional messages (order confirmations, shipping updates, appointment confirmations, account and security notices)
• Send marketing email only where you have asked for it, with an unsubscribe option in every message
• Measure and improve the site, diagnose errors, and understand which pages and products are useful
• Measure advertising results, and — only with your consent — support targeted advertising
• Comply with law, including tax and recordkeeping obligations, and enforce our Terms of Service

We do not use personal information to train artificial-intelligence models, and we do not sell personal information for money.

5. Who we share personal information with

We share personal information with service providers who process it on our behalf, under contract, and only for the purposes we specify:

We also disclose personal information: to comply with law, subpoena, or lawful request; to protect our rights, property, or safety, or that of our customers or the public; to investigate fraud; and in connection with a merger, acquisition, financing, or sale of assets, in which case we will require the recipient to honor this policy or give you notice.

Advertising note. Sharing pixel events with Meta so that we can advertise to you may be considered “sharing” for cross-context behavioral advertising or “targeted advertising” under some state privacy laws. Declining marketing cookies in our banner is how you opt out.

Microsoft states that it does not sell Clarity data. Clarity retains standard recordings for 30 days; recordings we mark as favourites, and a small random sample, are kept for up to 9 months, as is heatmap data. Microsoft’s handling of this data is governed by the Microsoft Privacy Statement and the Clarity terms of use.

6. How long we keep personal information

7. Your privacy rights and choices

Depending on where you live, you may have some or all of the following rights:

• Know / access — request the categories and specific pieces of personal information we hold about you, the sources, the purposes, and the categories of recipients
• Delete — request deletion, subject to exceptions (for example, we must keep completed transaction records for tax purposes)
• Correct — request correction of inaccurate personal information
• Portability — receive a copy in a portable format
• Opt out of targeted advertising / “sharing” — decline marketing cookies in our banner, or contact us
• Limit use of sensitive information — we do not use or disclose sensitive personal information for purposes requiring an opt-out
• Non-discrimination — we will not deny you goods or services, charge a different price, or provide a lesser quality of service because you exercised a right
• Appeal — if we deny a request, you may appeal by replying to our response; we will respond to the appeal within the time your state’s law allows

How to exercise a right. Email Atlluxuryjewelers@gmail.com with the subject line “Privacy Request,” or write to us at the address in §12. Tell us which right you want to exercise. We will respond within 45 days, and may extend once by another 45 days with notice.

Verification. To protect you, we will verify your identity before acting — typically by confirming control of the email address associated with your account or order, and by matching information we already hold. We may ask for additional information for a high-risk request. We will not use verification information for any other purpose.

Authorized agents. An agent may submit a request on your behalf with written, signed permission from you; we may still contact you to confirm.

We do not sell personal information for money, and we do not knowingly sell or share the personal information of anyone under 16.

Marketing choices. Every marketing email includes an unsubscribe link, honored promptly. Unsubscribing from marketing does not stop transactional messages about an order, appointment, or account. We do not send marketing text messages unless you give separate written consent.

Do Not Track / Global Privacy Control. Browsers send Do Not Track signals inconsistently and we do not currently respond to DNT. We are working to support the Global Privacy Control browser signal. Our cookie banner is the reliable way to opt out of marketing cookies today.

8. How we protect personal information

We use reasonable administrative and technical safeguards appropriate to our size and to the information we handle, including:

• Payment card data never reaches our servers. Card details are captured in your browser by our payment processor (Square) and replaced with a one-time token, so we never receive, store, or transmit your card number.
• Encryption in transit. The site is served over HTTPS/TLS.
• Access controls. Administrative access to customer data requires an individual account and an authenticated session that expires; access is limited to people who need it.
• Third-party providers are chosen in part for their security practices and are bound by contract.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach affecting your personal information occurs, we will notify you and the appropriate authorities as Georgia law and other applicable law require.

Please help us: use a strong, unique password; do not share your account; and treat order-status links we email you as confidential. Viewing an order without signing in requires a signed, expiring access link that we include in your confirmation email; the link expires 30 days after the order is placed, and anyone holding it before then can view that order’s details. Creating an account and signing in is the more durable way to review your order history.

9. Third-party sites

The site may link to sites we do not control, including brand, social, and mapping sites. Their privacy practices are their own. Please read their policies.

10. Children’s privacy

The site is intended for adults. We do not knowingly collect personal information from children under 13, and purchases require you to be 18 or older. If you believe a child has provided us personal information, contact us at customersupport@atlluxuryjewelry.com and we will delete it.

11. Changes to this policy

We may update this policy. We will change the “Last Updated” date and, for material changes, give notice on the site or by email. Please review it periodically.

12. Contact us

ATL Luxury Jewelers — ATL Luxury Jewelry

Attn: Privacy

1905 Scenic Hwy N, Ste 230, Snellville, GA 30078

Phone: (704) 684-7530

Email: customersupport@atlluxuryjewelry.com

For a privacy request, use the subject line “Privacy Request.”